Terms of Service for Donegal Guide

Last updated: 6 May 2026

These Terms of Service explain the rules for using Donegal Guide, including the Donegal Guide mobile app, website, public profile pages, embedded profile cards, admin tools, and related services.

By using Donegal Guide, you agree to these Terms. If you do not agree, you should not use the service.

1. Who we are

Donegal Guide is the trading name used for the Donegal Guide app and related services.

Trading name: Donegal Guide
Contact email: [email protected]

In these Terms, “Donegal Guide”, “we”, “us”, and “our” refer to Donegal Guide. “You” refers to any person using the app, website, admin system, public profile pages, embedded content, or related services.

2. What Donegal Guide provides

Donegal Guide is a digital guide that helps users discover places, experiences, attractions, amenities, businesses, and services in Donegal.

The service may include:

  • Experience and business profiles

  • Map listings

  • Location-based discovery

  • Directions links

  • Bucket list and liked experiences

  • Explored/check-in style features

  • Booking buttons and external booking links

  • Website, phone, email, WhatsApp, and social media links

  • Push notification preferences

  • Public website profile pages or embedded profile cards

  • Admin tools for managing listings

Donegal Guide is an information and discovery platform. We are not the provider of the listed experiences, services, bookings, products, events, transport, hospitality services, or third-party websites unless we clearly say otherwise.

3. Eligibility

You must be legally able to use online services in your country of residence.

If you are under 18, you should use Donegal Guide only with the consent or supervision of a parent or guardian.

You must not use Donegal Guide if you are prohibited from doing so by law.

4. User accounts

Some features may require an account. You may be able to use Donegal Guide through:

  • A guest account

  • Email and password sign-in

  • Google sign-in

  • Another supported login method

You are responsible for keeping your login details secure. You must not share your account with another person or allow someone else to use your account.

You agree to provide accurate information when creating or updating your account.

We may suspend, restrict, or close an account if we believe it has been misused, used unlawfully, used to interfere with the service, or used in breach of these Terms.

5. Guest accounts

Donegal Guide may allow guest access. Guest accounts are provided for convenience and may not provide the same protection or recoverability as a registered account.

If you use a guest account, you may lose access to saved data if:

  • You delete the app

  • Your device data is cleared

  • Your guest session is removed

  • You change device

  • You fail to upgrade the guest account to a registered account

Where available, you may upgrade a guest account to an email or Google account. Donegal Guide does not guarantee that all guest data can always be recovered, merged, or transferred.

6. Profile, bucket list, likes, and explored features

Donegal Guide may allow you to like places, add experiences to a bucket list, or mark places as explored.

These features are provided for personal convenience and app functionality. They are not official records of attendance, bookings, check-ins, purchases, or participation.

We may use aggregated or profile-level engagement information to improve the service and help understand interest in listed profiles.

7. Location and maps

Donegal Guide may use your device’s foreground location to show nearby places, display your position on a map, sort experiences by distance, or help with directions.

Location, map, and directions features may be inaccurate, incomplete, delayed, or unavailable. You are responsible for using your own judgement when travelling.

You should not rely only on Donegal Guide for:

  • Navigation

  • Road safety

  • Weather conditions

  • Access conditions

  • Opening hours

  • Suitability of routes

  • Emergency information

  • Tide, cliff, mountain, coastal, or outdoor safety information

When you open directions, Donegal Guide may send you to Google Maps or another map provider. Third-party map providers operate under their own terms and policies.

8. Bookings and third-party services

Donegal Guide may display “Book Now” buttons, booking links, WhatsApp links, website links, phone numbers, email links, social media links, and directions links.

These links may open third-party services, including but not limited to:

  • A business’s own website

  • A booking platform

  • WhatsApp

  • Google Maps

  • Facebook

  • Instagram

  • Email or phone apps

Donegal Guide is not responsible for third-party services, third-party websites, bookings, payments, refunds, cancellations, availability, pricing, customer service, quality of services, safety, or disputes.

Any booking, purchase, visit, event attendance, or communication with a listed business or experience provider is between you and that third party, unless Donegal Guide clearly states otherwise in writing.

Before booking or attending an experience, you should check directly with the provider for:

  • Current opening hours

  • Availability

  • Pricing

  • Cancellation terms

  • Accessibility

  • Age restrictions

  • Safety requirements

  • Weather dependency

  • Directions and parking

  • Any other important conditions

9. Accuracy of listings

We aim to provide useful and accurate information, but we do not guarantee that all profile information is complete, current, or error-free.

Listings may include information provided by businesses, experience providers, public sources, app administrators, or other third parties.

Information that may change includes:

  • Opening hours

  • Prices

  • Booking availability

  • Contact details

  • Website links

  • Social media links

  • Location details

  • Access restrictions

  • Seasonal availability

  • Facilities

  • Photos

  • Descriptions

You should verify important information directly with the relevant business or experience provider before relying on it.

10. Business and experience profiles

Businesses, organisations, experience providers, or their authorised representatives may provide information to Donegal Guide for publication.

By submitting or approving profile content, you confirm that:

  • The information is accurate to the best of your knowledge

  • You have authority to provide it

  • You have the right to use any images, logos, descriptions, links, or materials supplied

  • Publication of the content will not infringe another person’s rights

  • Contact details supplied may be displayed publicly if intended for the listing

  • You will tell us if the information becomes inaccurate or should be removed

Donegal Guide may edit, reject, unpublish, suspend, or remove any profile at our discretion, including where we believe the profile is inaccurate, inappropriate, misleading, unlawful, inactive, unpaid, harmful, or inconsistent with the purpose of the service.

11. Paid listings, subscriptions, and advertising

Donegal Guide may offer paid listings, subscription packages, promotional features, advertising, featured placements, creative packages, social media promotions, profile pages, photography services, or other commercial services.

The specific terms, price, duration, renewal rules, cancellation rules, and included features will be those agreed with the business or advertiser at the time of purchase or subscription.

Unless otherwise agreed in writing:

  • Paid placement does not guarantee downloads, views, bookings, sales, enquiries, revenue, or customer visits

  • Profile engagement statistics are indicative only

  • Donegal Guide may change package features for future subscription periods

  • Failure to pay may result in suspension or removal of a listing

  • Published profile content may remain visible for technical or archival reasons for a limited period after changes are requested

Any special commercial terms should be recorded separately in writing.

12. User conduct

You agree not to misuse Donegal Guide.

You must not:

  • Use the service unlawfully

  • Attempt to access accounts, data, systems, or admin tools without permission

  • Interfere with the security or operation of the app or website

  • Upload malicious code or harmful content

  • Copy, scrape, harvest, or extract data at scale without permission

  • Impersonate another person, business, or organisation

  • Submit false, misleading, defamatory, abusive, offensive, or infringing content

  • Use Donegal Guide to spam, harass, threaten, or abuse others

  • Reverse engineer, modify, or exploit the app except where allowed by law

  • Use automated tools to overload or disrupt the service

  • Circumvent restrictions, permissions, or access controls

We may suspend or terminate access if we believe these rules have been breached.

13. User-submitted content

You may be able to submit or provide content such as names, descriptions, images, profile information, links, business details, or other materials.

You retain ownership of your own content, but you grant Donegal Guide a worldwide, royalty-free, non-exclusive licence to use, host, store, reproduce, edit, display, publish, distribute, and promote that content for the purpose of operating, marketing, and improving Donegal Guide.

This licence allows us to display content in the app, website, public profile pages, embedded cards, social media, marketing material, and related Donegal Guide services.

You are responsible for the content you provide. You must ensure you have all permissions required to provide and publish it.

14. Intellectual property

Donegal Guide, including its app design, branding, logos, layout, text, software, code, databases, graphics, and original content, is owned by Donegal Guide or its licensors, unless stated otherwise.

You may use Donegal Guide for normal personal or business listing purposes. You must not copy, reproduce, resell, redistribute, modify, or create derivative works from Donegal Guide without permission, except where allowed by law.

Business owners and third parties retain ownership of their own trademarks, logos, images, and submitted materials, subject to the licence granted to Donegal Guide for publication and promotion.

15. Notifications and communications

Donegal Guide may send service messages, app notifications, account emails, password reset emails, verification emails, or optional marketing/newsletter communications.

Push notifications and newsletters are optional where required by law. You can change notification settings in the app or through your device settings.

You are responsible for ensuring that your email address and notification settings are accurate and up to date.

16. Account closure

You may close your account through the app where this option is available, or by contacting [email protected].

Closing your account may remove or restrict access to your profile, likes, bucket list, explored places, notification preferences, and other account features.

Some information may be retained where required for legal, security, accounting, dispute, fraud-prevention, operational, or legitimate business reasons.

Business listing information is separate from ordinary user account information and may not be deleted simply because an individual user account is closed.

17. Privacy

Your use of Donegal Guide is also governed by our Privacy Policy.

The Privacy Policy explains how we collect, use, store, and protect personal data, including account information, location permission, notification preferences, profile engagement data, and business listing data.

You should read the Privacy Policy carefully before using Donegal Guide.

18. Availability of the service

We aim to keep Donegal Guide available and working well, but we do not guarantee uninterrupted access.

The service may be unavailable, limited, delayed, or changed because of:

  • Maintenance

  • Updates

  • Technical problems

  • Hosting or provider outages

  • App store issues

  • Internet connectivity problems

  • Device compatibility issues

  • Security incidents

  • Legal or operational reasons

We may change, suspend, remove, or discontinue any part of Donegal Guide at any time.

19. App stores and platform providers

If you download Donegal Guide through an app store, such as the Apple App Store or Google Play, your use may also be subject to that app store’s terms and policies.

Apple, Google, and other platform providers are not responsible for Donegal Guide’s content, support, claims, or operation except where their own terms say otherwise.

20. Third-party software and services

Donegal Guide relies on third-party software and services, such as Firebase, Google Maps, cloud hosting, app store infrastructure, social media platforms, booking providers, and communications tools.

We are not responsible for third-party outages, errors, data handling, terms, policies, or decisions.

Your use of third-party services may be governed by their own terms and privacy policies.

21. No professional advice

Donegal Guide is provided for general discovery, tourism, informational, and promotional purposes only.

Nothing in Donegal Guide should be treated as professional, legal, financial, safety, travel, medical, emergency, or specialist advice.

You are responsible for making your own decisions and taking appropriate precautions when visiting places, booking activities, travelling, or engaging with third parties.

22. Outdoor, travel, and safety disclaimer

Donegal includes coastal, rural, mountain, island, road, walking, weather-dependent, and outdoor locations. Conditions can change quickly.

Before visiting any location, you should consider:

  • Weather

  • Tides

  • Road conditions

  • Walking difficulty

  • Physical ability

  • Opening/access restrictions

  • Safety signs

  • Local guidance

  • Suitable clothing and equipment

  • Emergency planning

Donegal Guide does not guarantee that any listed place is safe, accessible, open, supervised, suitable, or available at the time of your visit.

You visit places and participate in experiences at your own risk.

23. Disclaimers

Donegal Guide is provided on an “as is” and “as available” basis.

To the fullest extent permitted by law, we do not guarantee that:

  • The service will always be available

  • All information will be accurate, complete, or current

  • Listings will meet your expectations

  • Bookings or links will work

  • Third-party providers will deliver any service

  • The app will be free from bugs or errors

  • The service will be compatible with every device

  • Notifications will always be delivered

  • Map or location features will always be accurate

Nothing in these Terms excludes liability that cannot legally be excluded.

24. Limitation of liability

To the fullest extent permitted by law, Donegal Guide will not be liable for:

  • Losses caused by inaccurate or outdated listing information

  • Third-party bookings, cancellations, payments, refunds, or disputes

  • Actions or omissions of listed businesses or experience providers

  • Injury, loss, damage, or inconvenience arising from visiting a listed place

  • Loss of data, account access, profits, revenue, goodwill, or business opportunity

  • Service outages, app errors, or technical failures

  • Third-party website, app, platform, or map provider issues

  • Indirect, incidental, special, consequential, or punitive damages

Where our liability cannot be excluded, it will be limited to the maximum extent permitted by applicable law.

25. Indemnity

If you breach these Terms, misuse the service, submit unlawful or infringing content, or cause a claim against Donegal Guide, you agree to indemnify and hold Donegal Guide harmless from losses, damages, costs, liabilities, and expenses arising from your actions, to the extent permitted by law.

26. Suspension and termination

We may suspend, restrict, or terminate your access to Donegal Guide if:

  • You breach these Terms

  • You misuse the service

  • We suspect fraud, abuse, unlawful activity, or security risk

  • Your account or listing is inactive

  • A business listing is unpaid, expired, inaccurate, or disputed

  • We are required to do so by law

  • Continuing access could harm Donegal Guide, users, businesses, or third parties

You may stop using Donegal Guide at any time.

27. Changes to these Terms

We may update these Terms from time to time.

If we make significant changes, we may notify users through the app, website, email, or another appropriate method.

Your continued use of Donegal Guide after changes take effect means you accept the updated Terms.

28. Governing law

These Terms are governed by the laws of Ireland.

The courts of Ireland will have jurisdiction over disputes relating to these Terms, unless applicable consumer law gives you the right to bring a claim elsewhere.

29. Contact

For questions about these Terms, contact:

Donegal Guide
Email: [email protected]